At present, EBSI GO supports trading in Hong Kong Shares, Shanghai and Shenzhen Shares, US Shares, and Warrant, as well as Currency Switching.

Last Update: 2024-11-11

1. If the customer chooses to enable the trading password function, you must enter the trading password at least once during the valid login time. You can enable the ""system temporarily stores trading password"" function, then you are not require to entre the trading password again.

2. If the customer chooses to disable the trading password function, then you are not require to entre the trading password when place and order.

Last Update: 2024-11-15

We offer free streaming quotes for Hong Kong Stock & US Stock to our registered users.

Last Update: 2024-11-11

Yes. Apple devices can use Touch ID / Face ID to sign in. Android devices will use your mobile phone's default biometric authentication.

Last Update: 2024-11-11

1. After logged-in to EBSI GO and logged-in to your trading account, click on <Personal> at the bottom right corner.
2. Click <System Settings> and select <Account Security>.
3. Click <Trade Verification>.
4. Select Close <Password> and it will show Open <Biometric Verification>.

Last Update: 2024-11-15

1. After logged-in to EBSI GO and logged-in to your trading account, click on <Personal> in the bottom right corner.
2. Click <System Settings> and select <Account Security>.
3. Click <Trade Verification>.
4. Select Enable <Manual Password> to disable <Bio Authentication>.

Last Update: 2024-11-15

Biometric login is automatically deactivated in the following cases: Account is frozen due to multiple failed login attempts or 3 failed biometric login attempts.

Last Update: 2024-11-11

Yes. You can disable Biometric Login and choose to login with password to your account.

Last Update: 2024-11-11

Biometric Login leverages Apple’s Touch ID/Face ID technology to authenticate your identity to access your EBSI account. Neither EBSI GO nor EBSI stores your biometric information during the authentication process. To prevent unauthorized third parties from enabling Biometric Login, you will have to enter a One-Time PIN which is sent to your registered mobile phone number during the activation process. You may refer to Apple’s website about Touch ID and Face ID for details.

Last Update: 2024-11-15

Everbright Securities International does not collect any biometric data from you. Everbright Securities International does not collect any of your biometric data. The data is only used by the system to verify that your information is consistent with the biometric data registered on your device.

Last Update: 2024-11-11

If you have lost your device, please contact us to disabe Biometric Login immediately.

Last Update: 2024-11-11

Disable of trading password function needs to be operated on the online trading platform, while EBSI GO is not support for the setting.

To disable the trading password function:
1. After logged-in with dual authentication, select ""Disable Trading Password Function"" in the account management.
2. Tap the box and click Confirm again.
3. A message ""Disable of Trading Password Function is effective"" will pop up and you will be logged out from the system. You will also receive a confirmation email and SMS. The change will be effective on next login.

Last Update: 2024-11-11

1. After logged-in to EBSI GO, select <Account> at the bottom.
2. Slide left in the middle of the selection bar and click <More> at the end.
3. Select <My Statement>.

Last Update: 2024-11-11

1. After logged-in to EBSI GO, select <Account> at the bottom.
2. Slide left in the middle of the selection bar and click <More> at the end.
3. Select <IPO>.

Last Update: 2024-11-11

As the security system is related to region and time, please change the time zone setting to "Auto" in the "Time and Region" of your mobile phone settings and re log-in the EBSI GO again.

Last Update: 2024-11-11

Because your mobile phone has not been registered with a secure login device. Please enter your login name and password in EBSI GO, and then select <mobile phone authentication code> to register your secure login device.

Last Update: 2024-11-11

Our daily and monthly statements are in PDF format. Therefore, your device may need to install a software that can read PDF files. Please search online and install the appropriate PDF Reader, then reboot your mobile phone and access EBSI GO again to view your statements.

Last Update: 2024-11-15

This error message may be caused by unstable network, please try to switch to another network and try to log in again.

Last Update: 2024-11-11

It is possible that you have entered the wrong login name or password. You can choose <Forget Password> to reset your password and try again.

Last Update: 2024-11-11

It is possible that you have entered your login password incorrectly several times. Please contact our Customer Service hotline +852 2822 5001 (Hong Kong) +853 6262 5028 (Macau) +86 40011 95525 (Mainland China) for account details.

Last Update: 2024-11-11

Please check the network you are using first. If you are using WIFI, then try switching to mobile data. Or switch off the EBSI GO and try to switch it on again.

Last Update: 2024-11-11

It is possible that you have recently changed or reset your login password and your phone has not updated your new password. You can try switching off the biometric authentication feature and logged-in manually by typing in your password to turn it on again.

Last Update: 2024-11-15

1. Enter EBSI GO and click <Account> at the bottom right corner.
2. Input <Account Name> and <Password> on the login page and select <Login>.
3. Select <Mobile Phone SMS Verification> and choose <Get Verification Code>.
4. Complete the registration for Two - Factor Authentication (2FA).

Last Update: 2024-11-15

1. Enter EBSI GO and click <Account> at the bottom right corner.
2. Select <More> at the bottom of the login page.
3. Select <Activate Account>.
4. Then you can activate your new account.

Last Update: 2024-11-11

1. Enter EBSI GO and click <Personal> at the bottom right corner.
2. Select <System Settings>.
3. Select <General Settings>.
4. Select the corresponding language

Last Update: 2024-11-11

1. Enter EBSI GO and click <Personal> at the bottom right corner.
2. Select <Generate Login Security Code>.
3. Select the securities account to be registered.
4. Obtain Login Security Code

Last Update: 2024-11-11