FAQ

Funds

Withdraw

HK Shares & Warrants

How do I withdraw funds from my account?

On-line request

You can give withdrawal instructions any time before 11:00am on the settlement day (T+2).
We will only transfer funds to clients pre-designated bank account. Normal processing takes two business days. For Standard Chartered Bank transfer, same day value is available.
To notify us, login to www.ebshkdirect.com and go to the HK shares trading page to fill-in and submit the online Funds Withdrawal Form. We will send you confirmation of the withdrawal by email.

Written request

If you do not have access to the Internet to submit the Funds Withdrawal Form, you can fax a Withdrawal Letter to us at +852 3920 2082 with your authorised signature and the following information:
1. Account name
2. Account number
3. Withdrawal amount
4. Beneficiary bank
5. Branch (non mandatory)
6. Beneficiary name
7. Bank account number (has to be a pre-designated account stated on the account opening form)
8. Authorised signature
The withdrawal will be reflected in the Account Balance of your online account once the process is completed.
All overdue instructions received after 11:00am will be processed the next working day.

Charges:

Transfer to accounts with 1) Standard Chartered Bank or 2) HSBC or 3) Hang Seng Bank or 4) Bank of China (HK) is free of charge. Other bank accounts will incur the handling charge of HK$ 100.
Transfer to local bank accounts through CHATS is subject to the fee of HK$ 150 per transaction (value same day) while the fee for telegraphic transfer (TT) to overseas accounts is HK$ 350 per transaction.

Last Update: 2022-01-27

HK Shares IPO

How do I withdraw funds from my account?

All successful applications and allotments will be settled through your trading account. To withdraw funds, simply go to our trading platform to complete and submit the online Funds Withdrawal Form.

Please click here for details.

Last Update: 2016-07-08

How will I be refunded should my IPO application be unsuccessful or partially unsuccessful?

We shall credit the money to your trading account upon receipt of the money refunded.

Last Update: 2016-07-08

Stock Options

How do I withdraw funds from my account?

You can give withdrawal instructions any time before 11:00a.m.
We will only transfer funds to a clients pre-designated bank account. Normal processing takes two business days. For a Standard Chartered Bank transfer, same day value is available.

Online request

To notify us, login to the website and go to the 'Form' section to complete and submit the Fund Withdrawal Form. We will send you a confirmation of the fund withdrawal by email.

Written request
If you do not have access to the Internet to submit the Funds Withdrawal Form, you can fax a Withdrawal Letter with your authorised signature and the following information to us at +852 3920 2082:

Account name
Account number
Withdrawal amount
Beneficiary bank
Branch (non-mandatory)
Beneficiary name
Bank account number (has to be a pre-designated account stated on the account opening form)
Authorised signature

The withdrawal will be reflected in the account balance once the process is complete.
All overdue instructions received after 11 a.m. will be processed on the next working day.

Last Update: 2018-05-16

How can I retrieve my margin deposit if my position is closed out?

When closing out the position in your account, the initial margin and the trade price difference will be reflected in your account. You can withdraw the funds the next working day.

Last Update: 2016-07-08

Futures

How do I withdraw funds from my account with “Futures Trader Pro”?

You can give withdrawal instructions any time before 11:00am.

We will only transfer funds to a client’s pre-designated bank account. Normal processing takes two business days. For a Standard Chartered Bank transfer, same day value is available.

Electronic request
To notify us, login to Futures Trader Pro to complete and submit the Funds Withdrawal Form. We will send you a confirmation of the withdrawal by email.

Written request
If you do not have access to the system to submit the Funds Withdrawal Form, you can fax a Withdrawal Letter with your authorised signature and the following information to us at +852 3920 2082.

The withdrawal will be reflected in the account balance once the process is completed. All overdue instructions received after 11:00am will be processed the next working day.

Last Update: 2018-05-16

How can I retrieve my margin deposit if my position is closed out?

When closing out a position in your account, the initial margin and the trade price difference will be reflected in your account. You can withdraw the funds on the next working day.

Last Update: 2016-07-08